KiisFM’s Kristie Mercer asked what “magical process” takes so long.
KiisFM’s Kristie Mercer asked what “magical process” takes so long.

Why it takes so long to get a script at the pharmacy

WHY does it take so long to get a script at the chemist?

After being informed of a 15-minute wait on Tuesday, Kristie Mercer from KiisFM's Thinkergirls took to Facebook to pose the question, describing it as a "big mystery" and "like the seventh wonder of the world".

"Just at the chemist waiting for a script," she said in the video, which was viewed more than 60,000 times and has since been taken down. "I have to entertain myself because there's a 15-minute wait on getting a script. What the f***? Like, I'm sorry, what is the hold up on the process? You hand over your prescription and they're like, 'Sure, there'll be a 15-minute wait, here's your little buzzer and we'll be with you in 15.'

"Like, what is happening? I can see the medicine behind you, it's like two metres away. Just grab it off the shelf and press print on the old sticker printer, slap it on and away we go. Is there some kind of magical process that's taking place back there? Because I'm very intrigued as to why it takes so long.

"My theory is that they want you to walk around and buy lots of things which of course I will do. Because who doesn't need 16 types of fake tan extra dark mousse. Well you don't, but of course when you're waiting here for 15 minutes you think, I may as well make the most of my time, you know?"

The video sparked an immediate backlash, with pharmacists and doctors piling into the comments.

"It's the whole making sure the medication doesn't kill you that takes a bit of time," pharmacy assistant Litty Maloney wrote. "That and the fact that, believe it or not, you aren't actually the most important person in the world - sorry to break it to you."

Chemist Warehouse pharmacist Kim Ngoc Nguyen said Mercer had "no idea what we pharmacists have to do". "[Of course] the 15-minute wait could be because of other people waiting before you but the medicines on the shelves can't just be slapped a label on and handed out straight away," he wrote.

"We have to pick up the script, check the name, Medicare card number to make sure it's the right profile, check medication history to see it there's drug interaction and your medication is safe to use for your condition etc. That's the magical process you called. And we went to uni for five years to make that process happen."